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download old bills after leaving O2

AnnieWalker
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on ‎26-03-2020 12:29

on ‎26-03-2020 12:29

Hi, can anyone tell me how to download previous monthly phone bills after leaving O2 please?

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MI5
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on ‎26-03-2020 12:33

on ‎26-03-2020 12:33

@AnnieWalker 

Old bills are still available for two years in your MYO2 online only http://www.o2.co.uk/myo2

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AnnieWalker
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on ‎26-03-2020 12:55

on ‎26-03-2020 12:55

Thanks so much, I can see you are a very valuable asset! 

But when I log in it just says that I don't have any products or services?Screenshot 20**Personal info** at 12.53.11.png

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MI5
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on ‎26-03-2020 12:56

on ‎26-03-2020 12:56

@AnnieWalker 

Do you not have a "disconnected bill" further down the page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AnnieWalker
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on ‎27-03-2020 12:05

on ‎27-03-2020 12:05

Hi, thanks for getting back to me. No there's nothing on the page, believe me I have scoured it!
Could you, in your wisdom suggest anything else at all to try?
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MI5
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on ‎27-03-2020 12:07

on ‎27-03-2020 12:07

@AnnieWalker 

That's most strange as it's a legal requirement for you to have access for 2 years.

I guess you'll need to try and speak to customer services Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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