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download and print bill

Anonymous
Not applicable

Hi

I am trying to download and print bill to claim cash redemption. When I CLICK the download and print button I get error message DASH_ERR04 account number in target code is invalid

Any ideas what this means

Thanks for any help

Stephen

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MI5
Level 94: Supreme
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Try clearing your browser cache or use a different browser.
Don't know what you're using but Edge does not work, Firefox and Chrome are OK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120597 Posts
  • 605 Topics
  • 18089 Solutions
Registered:
Try clearing your browser cache or use a different browser.
Don't know what you're using but Edge does not work, Firefox and Chrome are OK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
Community Manager
Community Manager
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Hi @Anonymous did the above advice allow you to download your bill? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable
Sorry
Yes it worked and bill downloaded
Many thanks
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Martin-O2
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@Anonymous great stuff, thanks for updating us! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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