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done the setup a payment plan and its still saying pay outstanding balance

Briidgey
Level 1: Joiner
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on ‎27-07-2024 12:14

on ‎27-07-2024 12:14

essentially what the subject says i set up a payment plan on my account last night and it still says pay outstanding balance is this normal

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Enlli
Level 69: Guiding Light
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on ‎27-07-2024 12:58

on ‎27-07-2024 12:58

Probably because it is the weekend

If you have doubts

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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