do you need to open the credit agreement email for your order to be sent to you first o2 order onlin

[ryan18]

hi everyone 

i justs ordered the new Iphone X taking out first contract with o2 i completed everything and expected my phone to be delivered next day (6 april) it never came and no email came for the order number only go the parcal numbver on MY O2 app but dispite i got my legal docments through but didn't read them, so today i rang O2 CS and i said i forgot tor read the credit agreement and sign and date and send it off back to o2 refresh, do you think the order did'nt come because i did'nt open up the credit agreement there and then so that why i haven't got my phone yet, so today i sent and signed it eoff will i be getting an order emial with my tracking number today or whenever and is the order now complete because i signed the credit agreement?

[MI5 · Accepted solution]

You have to open all emails and click on all links contained in them to accept all the T&C's and agreements.
Once done, your order will proceed.

Delivery will depend on stock levels and you'll get your dispatch email the evening before delivery, but unlikely to be over the weekend unless extra was paid for delivery.

How to track here once email with tracking received http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

[jonsie]

You now need to wait for the dispatch email and as long as its in stock you will get it in a couple of days in the new working week. 

[ryan18]

ok thank you hopefully thst put my mkind at rest as my plan has already started on my O2

[ryan18]

ok thank you hope to get the email in the next day or so

[MI5]

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@ryan18wrote:

ok thank you hopefully thst put my mkind at rest as my plan has already started on my O2

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That's good news.

Just waiting for the dispatch email now then.......

[Cleoriff]

Hopefully all is sorted now then @ryan18 and you don't have to wait too long

[jonsie]

Good luck mate😀

[ryan18]

Thank you

[ryan18]

Hopefully do you know if it will come before monday the email