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07-04-2018 16:12 - edited 07-04-2018 16:12
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07-04-2018 16:12 - edited 07-04-2018 16:12
hi everyone
i justs ordered the new Iphone X taking out first contract with o2 i completed everything and expected my phone to be delivered next day (6 april) it never came and no email came for the order number only go the parcal numbver on MY O2 app but dispite i got my legal docments through but didn't read them, so today i rang O2 CS and i said i forgot tor read the credit agreement and sign and date and send it off back to o2 refresh, do you think the order did'nt come because i did'nt open up the credit agreement there and then so that why i haven't got my phone yet, so today i sent and signed it eoff will i be getting an order emial with my tracking number today or whenever and is the order now complete because i signed the credit agreement?
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07-04-2018 16:17 - edited 07-04-2018 16:20
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07-04-2018 16:17 - edited 07-04-2018 16:20
You have to open all emails and click on all links contained in them to accept all the T&C's and agreements.
Once done, your order will proceed.
Delivery will depend on stock levels and you'll get your dispatch email the evening before delivery, but unlikely to be over the weekend unless extra was paid for delivery.
How to track here once email with tracking received http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs
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07-04-2018 16:17 - edited 07-04-2018 16:20
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07-04-2018 16:17 - edited 07-04-2018 16:20
You have to open all emails and click on all links contained in them to accept all the T&C's and agreements.
Once done, your order will proceed.
Delivery will depend on stock levels and you'll get your dispatch email the evening before delivery, but unlikely to be over the weekend unless extra was paid for delivery.
How to track here once email with tracking received http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs
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on 07-04-2018 17:01
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on 07-04-2018 17:01
You now need to wait for the dispatch email and as long as its in stock you will get it in a couple of days in the new working week.
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on 07-04-2018 21:55
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on 07-04-2018 21:55
ok thank you hopefully thst put my mkind at rest as my plan has already started on my O2
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on 07-04-2018 21:56
ok thank you hope to get the email in the next day or so
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on 07-04-2018 21:59
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on 07-04-2018 21:59
@ryan18wrote:ok thank you hopefully thst put my mkind at rest as my plan has already started on my O2
That's good news.
Just waiting for the dispatch email now then.......
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on 07-04-2018 22:05
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on 07-04-2018 22:05
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on 08-04-2018 00:39
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on 08-04-2018 00:39
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on 08-04-2018 03:10
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on 08-04-2018 03:11

