disney+ 3-month offer missing

[Shai57]

I had a 3-month offer for Disney+ which should have ended tomorrow 4th June 2021, however when I went to activate it today it was no longer available. Why has this offer been removed?  I attempted to call customer services twice to discuss this, yet both times I was cut off before I could wait in the queue. I have searched the site for an email  addfress to contact but seemingly o2 have no email support! 

[MI5 · Accepted solution]

@Shai57 

There is no email, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Adding and removing O2 Extras  

[Shai57]

Thank you

[MI5]

You're welcome