disconnection of 4G on my iPhone

[Bonnie-549]

I have received a text saying that 4G has been disconnected from my phone by O2. Was it a scam or genuine. I can't seem to find out.

[Cleoriff · Accepted solution]

@Bonnie-549 

It's genuine. You just need to turn your phone off and back on again. It happens when there has been a change to the network. All info here https://inews.co.uk/news/technology/o2-turned-off-4g-calls-why-message-stopped-phone-fix-explained-9...