You need to call o2 on 202 from your handset o 0344 809 0202 and the information we have from one of the o2 Gurus is not to speak for 15 seconds then choose one of the options.
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)