on 15-06-2015 16:36
15-06-2015 16:40 - edited 15-06-2015 16:43
Explaining that to O2 is all you can do, somebody must listen to you eventually.
Have you checked the DD is in place with your bank?
If that doesn't work raise a complaint: http://www.o2.co.uk/how-to-complain
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
on 15-06-2015 16:48
O2 should be able to supply you with their details to set it up yourself. I'm not sure why they are having problems setting it up, they are always able to do it with new accounts. Any particular reason she cancelled the original?
on 15-06-2015 16:50
Please give customer service another try as per @perksie's advice and feel free to send me a message if you continue to have trouble.
I'm Toby, an community coordinator
15-06-2015 17:12 - edited 15-06-2015 17:12
Anyhow our great community manager has offered to help in the post above mine. If u still are having issues please take him up on his offer.
on 15-06-2015 17:28
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-06-2015 20:03
I am sure this is indeed very annoying and worrying for you.
In addition to what others have said I would also suggest that you check, if you can, that there are sufficient funds in your mother's account at the appropriate date each month. It may just be a cash flow issue.