direct debit

[Anonymous]

Can anyone tell me why my balance is sitting at zero for my latest bill even tho o2 have not requested the payment yet? I rang them today and they said it was requested and it would show tomorrow but my bank is saying there is no upcoming transactions. Many thanks

[Anonymous]

Hi


A few people have reported the same which may have something to do with New Years day and O2 systems.

Did customer services confirm what your bill amount is. If so just ensure that amount is in your account.

As we are on the weekend you may find the bill taken in Monday or Tuesday.

[Cleoriff]

It certainly will be showing as debited from your account on the next working day ie Monday. No direct debits are taken over the weekend.

[gemz4the1]

Hello @Anonymous 

My balance is zero even though it isn't showing as going out of my bank account yet.  I called O2 CS and they confirmed that the direct debit is processing so it should appear as going out of my bank on Monday (tomorrow).  Wait until tomorrow and see if it changes for you too.

[Anonymous · Accepted solution]

Hi  @Anonymous 

If O2 has sent the request to your bank,although it hasn't been taken yet, until they  get something from the bank that confirms its been declined, the system always assumes it will be paid. If it is rejected that will show a couple of days or so after they have tried to take it from your bank account and then instead of balance 0.00 it will show whatever amount you owe. Hope this helps.:)