device plan

[shannon998]

i want to settle my remaining device plan amount, ive tried ringing multiple times and cant get through

[MI5]

@shannon998 

You'll need to keep trying.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hi @shannon998 , hope you're having a good day so far. How are you getting on with your device plan, did you manage to sort things out with customer service after you last posted?