device plan

[Chris83_1]

Hi, 

I paid my device plan twice last month as it appeared on MyO2 account that the device plan payment had not be made.  When I checked my bank account the statement shows that I paid the bill twice.

Upon checkingmy device plan today it still appears unpaid according to o2 and o2 are requesting payment for this months device plan.

Is there any avenue to get assistance regarding payments at this time?

Chris

[O2Lorna]

Hi

You would need to contact customer services there are numbers in the below link.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Marjo]

Hi @Chris83_1 , how are you getting on today? As it's been a few days since you last posted, I just wanted to check if you managed to get your payment query sorted with customer service in the end?