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device plan and tariff unlinked

cityboyhirst
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I have 3 accounts. 2 of which were started in 2020. Are the device plan and airtime plan separate now? Also can I change to a new improved tariff before my device plan ends

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Bambino
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@cityboyhirst We have no access to anyone's account here. Your best option is to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
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@cityboyhirst See this guide: How does O2 Refresh work?

I DO NOT WORK FOR O2



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cityboyhirst
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Bambino

Thanks for that, but it states "minimum term" as my device is payable for 36months is this my "minimum term" or do they unlink after 24 months as I have read elsewhere?

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Bambino
Level 85: Esteemed
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Registered:

@cityboyhirst We have no access to anyone's account here. Your best option is to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
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@cityboyhirst 

OFCOM banned 36 month contracts so after 24 months your device and airtime are delinked, meaning you can cancel your airtime and continue paying for the device plan, without any penalties.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cityboyhirst
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Thank you Bambino

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cityboyhirst
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Thank you MI5

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MI5
Level 94: Supreme
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Welcome @cityboyhirst 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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