device plan and tariff unlinked

[cityboyhirst]

I have 3 accounts. 2 of which were started in 2020. Are the device plan and airtime plan separate now? Also can I change to a new improved tariff before my device plan ends

[Bambino]

@cityboyhirst See this guide: How does O2 Refresh work?

[cityboyhirst]

Bambino

Thanks for that, but it states "minimum term" as my device is payable for 36months is this my "minimum term" or do they unlink after 24 months as I have read elsewhere?

[Bambino · Accepted solution]

@cityboyhirst We have no access to anyone's account here. Your best option is to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

@cityboyhirst 

OFCOM banned 36 month contracts so after 24 months your device and airtime are delinked, meaning you can cancel your airtime and continue paying for the device plan, without any penalties.

[cityboyhirst]

Thank you Bambino

[cityboyhirst]

Thank you MI5

[MI5]

Welcome @cityboyhirst