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device insurance

Vad1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I have insurance for the phone for 9 pounds a month, I paid for the device a long time ago, it is already old and I don't need this extra, I want to stop it. What should I do?

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Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Vad1 

You need to cancel it via O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 2
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1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Vad1 

You need to cancel it via O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
234 Views