deposit

[carwyn]

Help! dont know what to do next, I have been in touch this mornign with Ombudsman, awaiting reply, I cannto for the life of me get in touch with ANYONE at 02, its now worrying as they have my deposit thats due back, I need to speak to someone to request it, nothing, never an answer, nobody on chat, nothign on twitter, I have no option but to now take it further, I have paid my 3 bills, and now my deposit is due, its like I am being ignored. can someone please help here! thansk 

[Cleoriff]

Hi @carwyn 

All numbers for O2 are in this guide. Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

If you need to, press Lost/stolem or Fraud.

[madasaf1sh]

@carwyn

Just so you are aware the ombudsmans reply will probably be that you need to follow the o2 complaints process before coming to them.

There are ways as @Cleoriff has provided to get in touch with o2.

Live Chat is also available when an agent is via https://www.o2.co.uk/contactus