on 19-03-2020 10:58
Hi, I added data last night and my phone still isn't accessing data outside of wifi.
I added more again this morning and still no data.
Please help
19-03-2020 11:11 - edited 19-03-2020 11:13
19-03-2020 11:11 - edited 19-03-2020 11:13
Hi @bensball
You will need to give customer services a call Guide: How to find help & contact O2
We are just customers here and have no access to your account. Sorry about that.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 19-03-2020 11:41
on 19-03-2020 11:41
Firstly check in your MyO2 to see if you have any data available http://www.o2.co.uk/myo2
Then try re-starting your phone.
Check you have mobile data enabled in your settings then text the word "ACTIVE" to 2020.
Sae and activate the settings that get returned then re-start your phone again.
on 20-03-2020 11:45
on 20-03-2020 11:45
Are you still having data issues @bensball? Let us know if you need any further help.
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