Solved: data usage query

Anonymous · ‎30-12-2016

At 21:45 I received a text from O2 "You've used 80% of your inclusive data .."

At 22:07 I received another text from O2 "You've used all your inclusive data"

I didn't do anything with my phone between these times, so how can the data allowance be used up?

Tony

Cleoriff · ‎30-12-2016

Hi @Anonymous You may want to give CS a call tomorrow to check this out....unless it resets itself overnight..

http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Anonymous · ‎30-12-2016

@Anonymous A very similar thread from tonight

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Phone-says-306MB-O2-says-500MB-How-can-that-be/td-p/1028318

Cleoriff · ‎30-12-2016

Hi @Anonymous You may want to give CS a call tomorrow to check this out....unless it resets itself overnight..

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎30-12-2016

The data could have been used anytime throughout the day.
The systems don't update in real time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎31-12-2016

@MI5 wrote:
The data could have been used anytime throughout the day.
The systems don't update in real time.

That ^^^

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

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