data stopped at 4gb

[Anonymous]

Hi

Not sure what tarriff I'm on (£15+ pm), but they've just capped my 'unlimited' mobile data at 4gb with 6 hrs notice - and this is after being told by the sales person that 'unlimited means unlimited'.  My typical usage is less than 200mb per month - and likely to return there.  I've been with O2 for more than a decade, but despite excellent customer service I don' think I'll be with them much longer - I simply don't like stuff that doesn't do what is says on the tin.  And don't anyone wave a FUP at me - there wasn't one.

Has anyone got anywhere with 'breach of contract' or similar?

Yours, miffed

David

[Anonymous]

Hi

Not sure what tarriff I'm on (£15+ pm), but they've just capped my 'unlimited' mobile data at 4gb with 6 hrs notice - and this is after being told by the sales person that 'unlimited means unlimited'.  My typical usage is less than 200mb per month - and likely to return there.  I've been with O2 for more than a decade, but despite excellent customer service I don' think I'll be with them much longer - I simply don't like stuff that doesn't do what is says on the tin.  And don't anyone wave a FUP at me - there wasn't one.

Has anyone got anywhere with 'breach of contract' or similar?

Yours, miffed

David

[Bambino]

How long ago did you take out this contract? 

[adamtemp64]

what was the start date so someone may be able to look at the relevant t&c

[adamtemp64]

this old thread around the time it had ended may help http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Unlimited-data-with-excessive-use-policy-...

and this http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unlimited-Internet-NOT-UNLIMITED/m-p/353270#M331...

[Anonymous]

Thanks to AdamTemp64 for the reply and the question.

My contract start date was June 2011, but O2 have my start date as early 2012 - even though on the same page they say my 24 month contract is due for renewal in June 2013 - is there something underhand going on here?

[Anonymous]

Looking at the other threads adamtemp64 has suggested makes it look likely I'll be leaving O2 soon - suffering a fair bit of hassle in the process!?

[adamtemp64]

David

That is very strange as o2 stopped unlimited data in 2010

[Anonymous]

Adam's right - if you started on 2011 you shouldn't have the unlimited data.

Could you tell us what tariff you are on? You should find it on MYO2 and usually starts with the letter Q?

[Anonymous]

There's not a letter Q on the My Tariff page.

Here are the details that come up for the tariff:

Tariff details - Online 15 24 Month

All charges below are per minute unless otherwise stated

My mobile tariff: Online 15 24 Month

Voicemail 901 weekend	free
Voicemail 901 off peak	free
Peak standard calls	20.4p
O2 to O2 peak UK	20.4p
O2 to O2 off-peak UK	20.4p
Text (per message)	12.2p
Xnet peak calls	20.4p
Voicemail 901 peak	free
Mobile internet over GSM	20.4p
Xnet weekend calls	20.4p
Off-peak standard calls	20.4p
O2 to O2 weekend UK	20.4p
MMS (per message)	25.5p
Xnet off-peak calls	20.4p
Weekend standard calls	20.4p

Many thanks

David Callaghan

[Anonymous]

ps - I did have some messing about with O2 about 6 months ago saying that my bolt-on didn't exist - until I managed to persuade them that it did!?  Note that I bought the tariff from CPW originally.

[Bambino]

The only people who still have unlimited web are those that have legacy tariffs and never changed. As O2 stopped offering unlimited web for new contracts in 2010, I don't know how you could be on an unlimited web tariff, whether it was 2011 that your contract was taken out, or 2012. I think as you took the contract out with CPW, you need them to clarify this. It sounds as if it was mis-sold to you.