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Anonymous
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dad died he paid iPhone bill now can't pay

Ok! Here we go!

I am probably going to embarrass myself with this post and I fully expect the O2 boys and girls to rip my figures and my knowledge apart. Feel free good people, at least by the end of this thread we will have the best way forward.

As I said before, I understand that at month 9 you can drop a tarif and continue to do so every month until you hit the bottom tarif. I gave you the figure for month 9 earlier in the thread, but I have had a little calculation, that is probably totally incorrect due to my age. But here goes.

I am assuming you can sell your phone for a minimum of £240.

So.....


Month__________Tarif__________Settlement_____Paid Out__________Further Savings

09---------------£45--------------£675
10---------------£40--------------£560----------£60--------------------£55
11---------------£35--------------£455----------£120-------------------£100
12---------------£30--------------£360----------£180-------------------£135
13---------------£25--------------£275----------£240-------------------£160


By using the proceeds of the phone to pay the monthly tarif until the 13th month and by being disciplined enough to call O2 every month and reduce the tarif.... and not to spend the phone proceeds on socialising you will only owe £275.

I hope this makes sense. Sorry about the dashes in the table, but try taking them out and see what happens to the table! Smiley Wink
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Anonymous
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dad died he paid iPhone bill now can't pay

Hi, thanks for the info! I will definitely sell the phone, I've ordered the jiffy bag from Mazuma as I've used them before with PAYT phones and they've always been good with their turnaround time. I will keep the sim in another phone then do what you suggested to bring the price plan down lower to then terminate at a reduced cost. Thanks ever so much
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Anonymous
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dad died he paid iPhone bill now can't pay

Hi, thanks for the info! I will definitely sell the phone, I've ordered the jiffy bag from Mazuma as I've used them before with PAYT phones and they've always been good with their turnaround time. I will keep the sim in another phone then do what you suggested to bring the price plan down lower to then terminate at a reduced cost. Thanks ever so much



I wish you the very best of luck! Shout, if we can help!
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Anonymous
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dad died he paid iPhone bill now can't pay

hi guys O2 were amazing with their customer service today when I phoned to pay my bill and cancel th contract. The guy I spoke to from a dedicated bereavement type team really helped me. He cancelled the remainder of my contract with no termination fee. He did this with a quick search on their system searching for my dads name and a news article came up to confirm what I was telling him. At first he said he needed the death certificate but as he died in Spain and thats where his new wife still is, and she has the certificate it wasn't possible.- so he did that search. I cannot commend o2 enough for this amazing gesture.
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Posts: 80,240
Topics: 572
Solutions: 3,844
Registered: ‎04-01-2009

dad died he paid iPhone bill now can't pay

Sometimes, something happens which is truly amazing and suddenly the world seems a far better place.

Danyellec, I am really, really so happy for you and it must be a tremendous relief for you. A simple gesture from a large company but it's good to know that not everything is 'set in stone' and there is a procedure in place for bereavement.

Losing a parent is one of the most traumatic experiences in life and nothing can prepare you for it. They say it gets easier as time goes by. It doesn't. I wish you all the best for the future and it's good that O2 have lifted this burden of responsibility from your shoulders.

I hope that you can now see a little light at the end of the tunnel.
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

dad died he paid iPhone bill now can't pay

Ditto!

Very good outcome.

10 out of 10 for that response O2!

Good luck Danyellec.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

dad died he paid iPhone bill now can't pay

hi guys O2 were amazing with their customer service today when I phoned to pay my bill and cancel th contract. The guy I spoke to from a dedicated bereavement type team really helped me. He cancelled the remainder of my contract with no termination fee. He did this with a quick search on their system searching for my dads name and a news article came up to confirm what I was telling him. At first he said he needed the death certificate but as he died in Spain and thats where his new wife still is, and she has the certificate it wasn't possible.- so he did that search. I cannot commend o2 enough for this amazing gesture.



Thanks for posting this Danyelle.


Nice to hear your compassion Steve, very refreshing.


af
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Anonymous
Posts: 0

dad died he paid iPhone bill now can't pay

Thank you guys so much for all your help and kind words. Im SO grateful to O2 I couldnt express it enough if I had forever and a day!