Hi I hope someone can help.recently my dad passed away and he paid my contract as a gift for my birthday. The phone is in my name but every month he would give me money to pay o2.I don't have any money myself as I have been made redundant from work and now have the mortgage to try
And pay too.please could someone advise on what to do as I'm really scared for my future. I have a sister who could have the phone but I would not want my name on the contract anymore.would she be able to have the phone or could I talk to o2 and explain my situation.any help would be appreciated. thanks
First of all, I am extremely sorry for the situation you find yourself in and sympathise deeply for you.
Call customer service and explain the situation to them. Your sister could take the phone from you but the contract would have to remain in your name. You could change the account details if you pay by direct debit but from your post I'm presuming you make manual payments.
I strongly advise you to speak to the Citizens Advice Bureau who can advise you better and maybe able to speak to or write to O2 for you. They have plenty of experience of such unfortunate circumstances.
Maybe someone else can offer you further advice, I sincerely hope so.
Hi again. The girl on the phone was really helpful but unless I set up a payment plan which would affect my credit rating she can't do much. My sister could have the contract but it would still be in my name only she'd have to pay. We are trying to raise money to terminate the contract just so it's not hanging over us at 60 a month. Both people I spoke to were understanding but I just wish there could be more done.
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