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customer services postal address

Anonymous
Not applicable

Sorry if this is glaringly obvious somewhere else, but I've had a nightmare trying (or being ignored while trying) to cancel a 2yr contract coming to an end. Just want to give notice. I've spent 40mins tonight on-line chatting to operators who only want to sell me somehting and ignore all my requests to cancel. I want to put the request in writing but don't know where to send it. Very frustrating

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Anonymous
Not applicable

phone cs on 202 from your pay monthly mobile rather than live chat

Message 2 of 6
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Anonymous
Not applicable
all they do is pass you over to someone else who asks again why are you leaving. what deal have you been offered etc etc, and they never, ever want to actually take your details. I've been trying since Saturday. In store, online, phone. Its crap
Message 3 of 6
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jonsie
Level 94: Supreme
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Registered:

Speak to them on 202 and either give 30 days notice or ask for your PAC. Much better to speak to them.

 

You could use the email link in my signature but if you want the postal address it's::

 

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Message 4 of 6
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Anonymous
Not applicable

keep trying is all you can do, you could try sending leonard or toby a pm & see if they can help

Message 5 of 6
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Anonymous
Not applicable

and when did you ever get thu to these people

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