customer services busy????????

Anonymous · ‎15-05-2013

Anyone noticed lately, the impossibility of getting through to customer services? Just been in a queue for 45 minutes and then the battery died on my phone! Time to start again

MI5 · ‎15-05-2013

Yes, a few have commented on it been busy this last week or so....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-05-2013

Been in the latest queue for 30 minutes now, another half an hour and its game over, as they will be closed. Absolute joke is this Think i am laughing coz i have gone mad listening to hold music. Think i have forgotten what i am calling for now

Anonymous · ‎15-05-2013

Must be something going on never had to hold on that long before

MI5 · ‎15-05-2013

@Anonymous wrote:

Think i have forgotten what i am calling for now

Maybe that's the tactic

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-05-2013

It was same last night, queued for over 45 minutes before i gave up.

Anonymous · ‎15-05-2013

9 minutes to go before customer services close and i get put through to network services, who won't be able to help! please answer my call!

Anonymous · ‎15-05-2013

Game over! 1 hour and 4 minutes on the phone, and still no pick up. Absolutely ridiculous! Suppose i could go on the online chat, but dont want things messing up completely lol Lets hope its better tomorrow!

Anonymous · ‎15-05-2013

Yep, my office has been awfully busy recently and we tend to be the quiet one so I can imagine the queues are generally quite bad just now.

Although, not 64 minutes bad - which department are you trying to get through to? What is the issue regarding?

Anonymous · ‎15-05-2013

@Anonymous wrote:
Game over! 1 hour and 4 minutes on the phone, and still no pick up. Absolutely ridiculous! Suppose i could go on the online chat, but dont want things messing up completely lol Lets hope its better tomorrow!

its very strange, they arent training the chat monkeys on the phones are they, it'll go bananas if they are

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