Solved: customer service

Anonymous · ‎31-10-2016

i have been on hold after speaking with an adviosr for over an hour while he looks at my query - whats going on , shat sort of service is this?

MI5 · ‎31-10-2016

There has been problems today with contacting cs which o2 are aware of and are trying to fix.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-10-2016

There has been problems today with contacting cs which o2 are aware of and are trying to fix.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2016

I've been trying to get threw since 2 o clock this afternoon and still waiting

Cleoriff · ‎31-10-2016

Hopefully it will be sorted tomorrow as they appear to have had problems over the weekend..

Veritas Numquam Perit

Anonymous · ‎31-10-2016

not much help if I've been promised a call back and I don't get 1 so I try and find out what's happening with it

MI5 · ‎31-10-2016

@Anonymous wrote:
I've been trying to get threw since 2 o clock this afternoon and still waiting

A little patience is required whilst they sort the problems out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2016

@Anonymous wrote:
not much help if I've been promised a call back and I don't get 1 so I try and find out what's happening with it

They never seem to fulfill these call back promises

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