customer service

[Anonymous]

i have been on hold after speaking with an adviosr for over an hour while he looks at my query - whats going on , shat sort of service is this?

[MI5 · Accepted solution]

There has been problems today with contacting cs which o2 are aware of and are trying to fix.

[Anonymous]

I've been trying to get threw since 2 o clock this afternoon and still waiting

[Cleoriff]

Hopefully it will be sorted tomorrow as they appear to have had problems over the weekend..

[Anonymous]

not much help if I've been promised a call back and I don't get 1 so I try and find out what's happening with it

[MI5]

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@Anonymous wrote:
I've been trying to get threw since 2 o clock this afternoon and still waiting

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A little patience is required whilst they sort the problems out.

[Anonymous]

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@Anonymous wrote:
not much help if I've been promised a call back and I don't get 1 so I try and find out what's happening with it

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They never seem to fulfill these call back promises