Solved: Re: credit from%20pay%20as%20you%20go

guymanchester · ‎08-11-2020

I have upgraded from a Pay As You Go sim to a monthly contract which activated today.

The number is the same.

I had £25 outstanding credit on my Pay As You Go account and understood that this should be credited to my new contract.

How will this credit be appied and when should I receive it?

Thanks,

MI5 · ‎08-11-2020

@guymanchester

Credit should be transferred within 48 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎08-11-2020

It will be applied automatically to your account and can be used to pay your first bill @guymanchester

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

guymanchester · ‎08-11-2020

Thanks but I know it isn't a customer service and I didn't ask for anyone to access my account, I just asked the question in case anyone knew the answer.

MI5 · ‎08-11-2020

@guymanchester

Credit should be transferred within 48 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

credit from%20pay%20as%20you%20go

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account