cancel
Showing results for 
Search instead for 
Did you mean: 

could someone%20explain%20my%20bill%20in%20particular%20the%20data%20usage?

Rae44
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I just dont understand, is the time stamp the amount of time or the actual time the internet was accessed? could someone just go through the data bit for me? sorry!! For instnce it says wap, idata and modem....and if the volume is a higher number than one other day but with a shorter time does that mean i sent or received pictures, or watched youtube for example? would the data include my imessages and whatapps?

Please explain this for me!!20**Personal info**.png

Message 1 of 7
2,110 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152865 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

@Rae44 

Probably best to call customer service as we can’t see your account or know what your tariff is. 

IData would be any data used on your mobile which would cover YouTube, WhatsApp and internet etc. 

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 7
2,090 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 152865 Posts
  • 652 Topics
  • 29180 Solutions
Registered:

@Rae44 

Probably best to call customer service as we can’t see your account or know what your tariff is. 

IData would be any data used on your mobile which would cover YouTube, WhatsApp and internet etc. 

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
2,091 Views

Bambino
Level 86: Prestigious
  • 24561 Posts
  • 1077 Topics
  • 3846 Solutions
Registered:

@Rae44  Looking at the screenshot you posted it doesn't appear that you've been charged for anything.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 7
2,078 Views

TallTrees
Level 52: Innovator
  • 13980 Posts
  • 124 Topics
  • 410 Solutions
Registered:

Hello @Rae44 

I just wondering why a need has arisen on that screen-shot bill/account

when it is for 2017?

@Bambino  and  @MI5 

 

Sometimes there are very strange requestscool

Bye for now TallTrees



HAPPINESS IS BEE SHAPED

Message 4 of 7
2,073 Views

Bambino
Level 86: Prestigious
  • 24561 Posts
  • 1077 Topics
  • 3846 Solutions
Registered:

Hadn't actually noticed that, @TallTrees, but you're correct. Not much point in posting a screenshot of a bill that's nearly two years old. Doesn't really make any sense.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 7
2,047 Views

Rae44
Level 1: Joiner
  • 4 Posts
  • 3 Topics
  • 0 Solutions
Registered:
I’m asking for advice, why do you need to know why? Nosy much??
Message 6 of 7
1,907 Views

jonsie
Level 94: Supreme
  • 96937 Posts
  • 614 Topics
  • 7198 Solutions
Registered: