corona virus unable to pay bills

[denny]

Im struggling to pay my bills at the moment due to being self employed and not having a pay cheque for 3 weeks due to the corona virus outbreak, I cant get through over the phone and there dosent seem to be any options online that will help me out, my bill was due yesterday and now I risk losing my phone and my credit rating also Im not sure what to do!! Ive been an o2 customer for years now and have always paid my bills on time but im stuck, any help would be appreciated

denny

[Bambino]

@denny 

You need to speak to the payment management team

You can reach the Payment Management team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@denny 

Other numbers to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...