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NZGB33
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on ‎02-08-2019 12:11

on ‎02-08-2019 12:11

why has 02 gone to a 36 month contract on new upgrades 

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MI5
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on ‎02-08-2019 12:35

on ‎02-08-2019 12:35

@NZGB33 

Tariffs are flexible so you can choose any duration from 3 months to 36 months.

You are not forced to take 36 months. 

These changes are driven due to the higher prices of handsets.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎02-08-2019 12:35

on ‎02-08-2019 12:35

@NZGB33 

Tariffs are flexible so you can choose any duration from 3 months to 36 months.

You are not forced to take 36 months. 

These changes are driven due to the higher prices of handsets.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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‎02-08-2019 12:38 - edited ‎02-08-2019 12:39

‎02-08-2019 12:38 - edited ‎02-08-2019 12:39

They haven't.
o2 now offer fleixble plans, so the person taking out the contract can choose the length from 18 3 months up to 36 months.

 

Correction: the minimum term is actually 3 months, not 18.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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on ‎02-08-2019 22:39

on ‎02-08-2019 22:39

The 36 months is designed to make the £1000+ phones more affordable. The problem with that is that every year new, shinier and better (supposedly) handsets come out and there could well be a lot of buyer regret being stuck in a 36 month contract (although you are free to upgrade at any time, finances permitting)

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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