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contract termination

myung
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This is rediculous, telecom company but I can't contact them, only stupid robot, which doesn't understand my questions. 

 

My question is, I have found good offer with other network company, my contract ends March next year. Do you think I have to pay penalty? 

 

Could you please help?

 

Thanks Myung

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MI5
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@myung 

You will need to pay to the end of your current contract to upgrade early.

Guide: Cancelling Your Contract 

text INFO to 85075 to get details on any early termination fees

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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myung
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Thanks...
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myung
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Could you or anyone plz provide phone number or email address for O2 customer service?

 

Thanks in advance.

ox Myung

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MI5
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@myung 

No email, sorry.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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myung
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😱 😭 That is terrible. Thanks...a lot anyway. 😅
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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myung
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It is really frustated, try to find when my contract ends, so found I have to download app, but Can't. My phone has no space to download any. I have tried on my laptop, but just showing "upgrade". Asked robot again, it doesn't understand. keep asking download apps. but I can't... 😡

 

Well, I think I have to loose some money. 

 

Thanks.

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madasaf1sh
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@myung

You can view it in the laptop by scrolling down to the bottom of the first page of My O2 and it will say ready for a new phone 🙂

 

Untitled.png

 

edited to insert screenshot

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
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@myung 

As I said earlier, you can text INFO to 85075 to get details on any early termination fees and your contract dates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 15
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