on 23-11-2020 13:01
This is rediculous, telecom company but I can't contact them, only stupid robot, which doesn't understand my questions.
My question is, I have found good offer with other network company, my contract ends March next year. Do you think I have to pay penalty?
Could you please help?
Thanks Myung
on 23-11-2020 13:04
You will need to pay to the end of your current contract to upgrade early.
Guide: Cancelling Your Contract
text INFO to 85075 to get details on any early termination fees
on 23-11-2020 13:08
on 23-11-2020 13:08
on 23-11-2020 13:12
on 23-11-2020 13:12
Could you or anyone plz provide phone number or email address for O2 customer service?
Thanks in advance.
ox Myung
on 23-11-2020 13:14
on 23-11-2020 13:14
No email, sorry.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 23-11-2020 13:20
on 23-11-2020 13:20
on 23-11-2020 13:21
on 23-11-2020 13:21
on 23-11-2020 14:45
on 23-11-2020 14:45
It is really frustated, try to find when my contract ends, so found I have to download app, but Can't. My phone has no space to download any. I have tried on my laptop, but just showing "upgrade". Asked robot again, it doesn't understand. keep asking download apps. but I can't... 😡
Well, I think I have to loose some money.
Thanks.
23-11-2020 14:56 - edited 23-11-2020 15:01
23-11-2020 14:56 - edited 23-11-2020 15:01
on 23-11-2020 15:04
on 23-11-2020 15:04
As I said earlier, you can text INFO to 85075 to get details on any early termination fees and your contract dates.