contract have I been accepted?!?!

[Anonymous]

I applied for a 5s contract about 10pm and paid 19.99 upfront cost which has come Out my bank I've received t&c e-mail and 4 roughly legal documents does this mean I've been accepted???

[Olamilekan · Accepted solution]

If you have received the T&C then you have been accepted. Keep a look out on My02 & you should see when the device has been dispatched.

If the device was in stock at the time of ordering & you havent heard or seen anything then give Customer service a call on 202 or if you are not already on 02 its 03448090202.

[MI5]

That all sounds perfectly normal and positive.

[Cleoriff]

Hi @Anonymous Welcome to the forum

Just keep checking in My O2 http://www.o2.co.uk/myo2.... once it has been dispatched you will see it in there. If there is any delay it may well be it's out of stock. Should you see nothing then contact customer services to check the status of your order http://www.o2.co.uk/contactus

[Anonymous]

It come up in my o2 now??

[Anonymous]

But still no dispatch email just says plan will start today so does that mean I'll receive phone today??

[Cleoriff]

---

@Anonymous wrote:
It come up in my o2 now??

---

Have you  checked via the link I gave?. It usually shows in My O2 when you have been accepted and order dispatched

[Cleoriff]

---

@Anonymous wrote:
But still no dispatch email just says plan will start today so does that mean I'll receive phone today??

---

No. It means you have been accepted and your plan will start today...it doesn't mean you will get the phone today. Give CS a call now. They will be able to tell you when the phone will be dispatched http://www.o2.co.uk/contactus

[Anonymous]

There's nothing on myo2 saying it's been dispatched.

[MI5]

It's a good sign when your MyO2 updates.
It means the order has been processed so should be out for delivery shortly after.