Solved: contacts ending

Anonymous · ‎02-11-2016

Dioes anyone here know if you are supposed to call up and cancel a contract or is it supposed to just end on the end date. I have a contract that was supposed to end on 26th september 2016 but its still being included in my bill....

gmarkj · ‎02-11-2016

Once you pass the end date of a contract is continues on a monthyl basis until you:
a - call and cancel (assuming you no longer want the number)
b - upgrade to a new deal with the same provider
c - move your number to a deal on a different network through a PAC code.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎02-11-2016

Once you pass the end date of a contract is continues on a monthyl basis until you:
a - call and cancel (assuming you no longer want the number)
b - upgrade to a new deal with the same provider
c - move your number to a deal on a different network through a PAC code.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-11-2016

All you need to know is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-11-2016

All info in this community guide @Anonymous

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Veritas Numquam Perit

Cleoriff · ‎02-11-2016

Oh whoops...welcome to the forum anyway @Anonymous

Veritas Numquam Perit

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