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Level 1: Joiner
Posts: 1
Registered: ‎23-10-2019
Accepted Solution

concerned payment

Hi i've longed on to my direct debit and im paying an extra £10 on top of my bill i was just wondering if this has anything to do with insurance on the phone.

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Level 44: Clearly Talented
Posts: 4,757
Registered: ‎26-03-2014

Re: concerned payment

Do you mean that your monthly bill is higher than expected, or that you have another direct debit for £10?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 95,407
Topics: 543
Solutions: 12,090
Registered: ‎04-04-2012

Re: concerned payment

@ellierose217769 

Look in your MyO2 http://www.o2.co.uk/myo2 and you will see a full breakdown of all charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 65: Ultra-cool
Posts: 13,673
Registered: ‎31-03-2010

Re: concerned payment

@ellierose217769 What is the extra £10 charge for? See if this guide helps: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I DO NOT WORK FOR O2



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Community Manager
Posts: 6,643
Registered: ‎18-02-2016

Re: concerned payment

Hey @ellierose217769 have you had any luck finding out what the £10 charge was for? 

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