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concerned payment

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ellierose217769
Level 1: Joiner
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on ‎23-10-2019 14:57

on ‎23-10-2019 14:57

Hi i've longed on to my direct debit and im paying an extra £10 on top of my bill i was just wondering if this has anything to do with insurance on the phone.

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MI5
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on ‎23-10-2019 15:04

on ‎23-10-2019 15:04

@ellierose217769 

Look in your MyO2 http://www.o2.co.uk/myo2 and you will see a full breakdown of all charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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gmarkj
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on ‎23-10-2019 15:00

on ‎23-10-2019 15:00

Do you mean that your monthly bill is higher than expected, or that you have another direct debit for £10?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎23-10-2019 15:04

on ‎23-10-2019 15:04

@ellierose217769 

Look in your MyO2 http://www.o2.co.uk/myo2 and you will see a full breakdown of all charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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on ‎23-10-2019 15:04

on ‎23-10-2019 15:04

@ellierose217769 What is the extra £10 charge for? See if this guide helps: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I DO NOT WORK FOR O2



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Martin-O2
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on ‎25-10-2019 15:02

on ‎25-10-2019 15:02

Hey @ellierose217769 have you had any luck finding out what the £10 charge was for? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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