complaints

[RmJP]

i want to complain and cant get through to anyone via 202 and sent 3 emails from beginning of march - no response . i just want to leave o2 fed up of paying for a service and internet i am not receiving. 

[MI5 · Accepted solution]

@RmJP 

Complaints https://www.o2.co.uk/how-to-complain

Leaving Guide: Cancelling Your Contract 

[Oxonian]

@RmJP 

You might want to work through :-

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

[MI5]

@RmJP didn't ask for a fix, they asked how to complain and leave.

[Oxonian]

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@MI5 wrote:

@RmJP didn't ask for a fix, they asked how to complain and leave.

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You are absolutely correct @MI5. 

However, if someone says that they are "....fed up of paying for a service and internet i am not receiving", then it does not seem unreasonable to point them in the direction of guidance that might rectify the problem. 👍  

[MI5]

If they ask for such.

Otherwise, answer the question.