company calling to upgrade me

[Anonymous]

Hi, Ive had a call from a company claiming to be calling on behalf of O2???? never had this before as ive always upgraded via My02 website account??

they convinced me that it was all above board and they are working on behalf of 02. 

I then  had another call from: cpwonlinesolutions.com, saying they couldnt get the new sim sorted as some details didnt match!!! now im worried, is this a scam or another company trying to take me away from 02???

what should i do?? the email address of the lady that phoned me today is:saraht@cpwonlinesolutions.com.

at bottom of email it says theyare part of the carphone warehouse.

[Anonymous]

I think your wise

[Anonymous]

That's fair enough Sarah

Hope we guided you sufficiently.

Take care.

[jonsie]

Very wise. CPW do have access to O2's database irrespective of what anyone tells you. I had never set foot in CPW up to going in and purchasing a bluetooth for my son one Christmas. On paying they asked me for house number/postcode and the receipt I got included my mobile number, network and monthly tariff.

[MI5]

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@Anonymous wrote:
Why would cpw have my details?

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Because they have access to O2s system.

[jonsie]

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@MI5 wrote:

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@Anonymous wrote:
Why would cpw have my details?

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Because they have access to O2s system.

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They do. Don't forget the tie-in and partnership for the iphone 5 launch and supply.

[Anonymous]

I thought that was just for the iphone 5 have do O2 get away with passing on my details to a third party without my consent

[Anonymous]

That's a great point @jonsie

I forgot that CPW asks those questions to me when purchasing phones / accessories.

Very clever building up a database.

At least the OP knows now that that now too.

What irks me is the 'play' on words when cold calling you and not being entirely open that they are not O2 but a trusted partner.

[adamtemp64]

6. How we use your information – We may use and analyse your personal details to help us run your account. We might use your details and how you use the service, and/or share them with carefully selected third parties, for marketing purposes to tell you about other products and services. If you don't want to get these marketing communications, you can write to us or you can tell us when you sign up. Details are in paragraph 21 of the Agreement or you can visit o2.co.uk/termsandconditions/privacy-policy.

All covered in the t&c

[Toby]

Thanks for updating everyone with how you got on Sarah!

Also, thanks to Adam for posting the Ts & Cs

[Anonymous]

That seems wrong that you can't opt out of O2 passing your details on to a third party I don't want cpw to have them