claim insurance

[carrieneill]

My son has recently dropped and broke the screen of my Iphone 13 pro max and i am wondering how to claim my insurance ? Also will i need to send my phone away to get it fixed or will it be replace and how much is the one off payment ?

[Bambino · Accepted solution]

@carrieneill See this: O2 Insurance | Help & Support | O2

[madasaf1sh]

@carrieneill 

1. You need to contact o2 on the phone either 202 or 0344 809 0202

2. If you need to send the phone away it will be around 7 days to get it back to you,

3. The excess is based on your premium and how quick it needs to be exchanged full details are here: Phone Insurance | Insure Your Mobile For Damage Cover | O2

Just to make you aware you may get a refurbished handset and not a brand new one, and it may come in a plain box.

[MI5]

@carrieneill 

Most likely O2 insure will send a replacement phone and collect your damaged one at the same time.