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claim insurance

carrieneill
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My son has recently dropped and broke the screen of my Iphone 13 pro max and i am wondering how to claim my insurance ? Also will i need to send my phone away to get it fixed or will it be replace and how much is the one off payment ?

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Bambino
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Bambino
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@carrieneill See this: O2 Insurance | Help & Support | O2

I DO NOT WORK FOR O2



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madasaf1sh
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@carrieneill 

 

1. You need to contact o2 on the phone either 202 or 0344 809 0202

2. If you need to send the phone away it will be around 7 days to get it back to you,

3. The excess is based on your premium and how quick it needs to be exchanged full details are here: Phone Insurance | Insure Your Mobile For Damage Cover | O2

 

 

Just to make you aware you may get a refurbished handset and not a brand new one, and it may come in a plain box.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@carrieneill 

Most likely O2 insure will send a replacement phone and collect your damaged one at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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