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claim cash back

kazza
Level 1: Joiner
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on ‎15-05-2020 11:13

on ‎15-05-2020 11:13

How do you claim back the £240 deal 🤔 it said use form on o2 account but I can't see it
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MI5
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on ‎15-05-2020 11:24

on ‎15-05-2020 11:24

@kazza 

What phone or device did you buy?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎15-05-2020 11:25

on ‎15-05-2020 11:25

Which cash back deal was this with?
Was it directly with o2 or through a 3rd party like mobilephonesdirect.co.uk?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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KingAmo
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on ‎15-05-2020 11:47

on ‎15-05-2020 11:47

@kazza

It is likely they are asking you for the invoice/receipt of purchase.
You can download the invoice on myO2 as a proof of purchase

Or you can call customer service to help you get your proof of purchase in case you can't find it on myO2
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Try the numbers in this link, first with the number ending 4005
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