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kyser
Level 1: Joiner
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on ‎05-01-2020 00:19

on ‎05-01-2020 00:19

How do I access the chats that I,ve had with 02? I requested the chats to be sent to my email address. But when I received the transcript. There were just xxxx,s. The xx,s covered the information I needed. Can anyone help? Please.

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MI5
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on ‎05-01-2020 00:25

on ‎05-01-2020 00:25

@kyser 

You can't get copies sent so probably best to do another chat and take screenshots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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on ‎05-01-2020 00:37

on ‎05-01-2020 00:37

@kyser 

Is this live chat you are talking about? If so they can only be saved if you save them yourself at the end of the chat session. If you request a copy of the transcript then xxxx will cover some information for data protection.

Did you complete a SAR (subject access request)

https://www.o2.co.uk/sites/default/files/2019-05/REVISED%20Subject%20Access%20Request%20Form%20-%20v... 

Scroll down to 2nd page.

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