charges

[Anonymous]

Information about the current phone chargers I received 

[Cleoriff]

Hi @Anonymous can you give us a little more information please? Have you been charged...or have you another question?

[MI5]

Log into your MyO2 to check your bill breakdown 

[Anonymous]

I've been charge more again this month and I don't understand the reason. 

Also, my monthly contract was supposted to be 16 per month not 19 plus.. 

[Cleoriff · Accepted solution]

Hi @Anonymous its how they apply the discount See here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

ie

O2 apply your discount as a bolt on but this bolt on actually credits your account with your applicable discount.

When your bill is generated, the discount is deducted from the tariff price shown in your MyO2, so if you have a tariff of £18 and a bolt on for a £3 discount, your bill will be £15 etc.

[Bambino]

@Anonymous This is not Customer Service. This is a customer to customer community. For information about your bill and to speak to someone see this link: https://www.o2.co.uk/contactus

[Martin-O2]

Hey @Anonymous did the above info help to answer your question or are you still unsure about your bill?