Solved: Re: charged

eva31 · ‎30-11-2017

hi i got charged 33.98 and ive not got my phone yet

why is that

MI5 · ‎30-11-2017

Your first bill is generated immediately but you can get refunded for the days waiting for your phone to arrive if you call http://www.o2.co.uk/contactus
About first bill here https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-11-2017

Your first bill is generated immediately but you can get refunded for the days waiting for your phone to arrive if you call http://www.o2.co.uk/contactus
About first bill here https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎30-11-2017

I hope this isn't an iPhone. Though if the first bill has been generated, presumably the phone has been dispatched.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-11-2017

@eva31 Have you received a dispatch email

O2

charged

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears