charge to mobile

[Noangel2nite]

Why cant I use charge to mobile when only spent £12

[O2Stacey]

Hi @Noangel2nite 

You may have a spend cap on you account. A Spend cap is there to help control your spend on out-of-bundle charges. Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap.

You can see if you have a Spend cap but logging onto My O2 - manage your account - view your bolt ons. 

Follow the link below and look under the header 'What counts towards my Spend cap'

https://www.o2.co.uk/help/account-and-billing/spend-cap

Hope this helps 

Stacey