changing to pay as you go

[Daisey]

My o2 contract is about to finish and i am changing to o2 payas you go. I have noticed on my account that they are sending me a new sim with a different number on it. When i spoke to them about changing they said i could keep my old number. My migration date to pay as you go is 2 cnd March. will i be able to swap back to my old number on that date. Thanks

[Bambino · Accepted solution]

@Daisey Take a look at this guide: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Daisey]

Thanks Bambino

[Daisey]

Hi. I recently changed my monthly phone to pay as you go and have set up a automatic top up. I have just changed my wife's  mobile from pay monthly to pay as you go and can't find any option in my account to set up a second automatic top up . Thanks

[Cleoriff]

@Daisey 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Daisey]

Thank you. will give them a call tomorrow.