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changing tarriff

Dino1968
Level 4: Observant
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Registered:

Hi im out of contract on my hand set almost so can now choose a cheaper tariff - they offered me 50gigs a month for £20 which is cheaper than what i am paying whilst paying off my handset. But when I click "choose this option" it just takes me to a page saying basket is empty.

 

When I try change tariff by checking options on the change tariff page it does not show me the £20 a month / 50 gb - just the standard more expensive tariffs.

 

I want to stay with O2 on a data only plan and only 1 more payment left of my phone - so how can I get a better monthly deal as it doesnt seem to be working when I try on the site thanks D.

Message 1 of 33
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Mano_gharibi521
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Hi, I need to change my contract tariff. 
please reply my enquiry .

Message 31 of 33
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MI5
Level 94: Supreme
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@Mano_gharibi521 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 32 of 33
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Cleoriff
Level 94: Supreme
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@Mano_gharibi521 

This is the 3rd post with the same query. Answered here:

https://community.o2.co.uk/t5/Pay-Monthly/Hi/m-p/1696562/highlight/true#M271444 

Veritas Numquam Perit

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Message 33 of 33
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