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Mick9
Level 1: Joiner
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on ‎10-11-2021 17:04

on ‎10-11-2021 17:04

Just inserted new sim card - changing from PAYG to monthly contract.  Had email saying I can pick a favourite extra.  When I tap the "head here" the phone shows the message "some permissions denied, change in settings>App" - what does this mean? and what do I need to change?

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gmarkj
Level 67: Unsung hero
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on ‎10-11-2021 17:22

on ‎10-11-2021 17:22

Sounds like you need to uninstall the My o2 app and then install it again for it to recognise the change from PAYG to pay monthly @Mick9 

Has the new account been set up and all is working?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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