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changing settings

Mick9
Level 1: Joiner
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Just inserted new sim card - changing from PAYG to monthly contract.  Had email saying I can pick a favourite extra.  When I tap the "head here" the phone shows the message "some permissions denied, change in settings>App" - what does this mean? and what do I need to change?

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gmarkj
Level 57: Major
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Sounds like you need to uninstall the My o2 app and then install it again for it to recognise the change from PAYG to pay monthly @Mick9 

Has the new account been set up and all is working?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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