changing refresh duration

[abarcpet]

i always had 12 monthly upgrades. No wit is 3 yearly. I neevr knwoingly chose that. I feel like there has been a mistake. But O2 do nothign whatsoveer to help, beyond sayign i can pay off balanc eof my device. I have 3 phones with O2 and lookign at a 4th yet, noone helps. Getting really fed up. What can I do? am thinkign of choosing another provider.

[abarcpet]

excuse my typing. ooopps!!

[MI5]

@abarcpet 

Just call customer service to overpay your device plan each month.

If you work out the correct monthly increase, you can pay it off in 12 months.

[gmarkj]

You can choose the duration of the refresh period, so just change it using the buttons when signing up.

[abarcpet]

ok thanks, one way of doing it, but what confuses me, is that i was on 12 monthly and now 36 monthly and no way would i have chosen that. I spent 2 hours on phone and messenger talking to 4 different people and none of them really seem able to help. so have raised a complaint. i really want to get out of everythign and change provider if they cant show some flxibility, considering i am decent customer and actually i am not after any freebie or anything. seems odd they dont help. 

your idea is decent, but i think that they should sort me out now. No chance i would have deliberately chosen 36 months. Why the inflexibiility?

[MI5]

@abarcpet 

The device plan is a fixed term loan agreement so can only be changed by paying it off completely.

[abarcpet]

thats fair enough, but i was always payign device over 2 years with free annual upgrade , to trade in phone and get new phone. Soemone, somewhere changed that. I dont believe it was me. Hence my irritation. Their inflexibility irritates. I appreciate that now, i am behind, if i had wished to do say 24 months, so would need to catch up, but it shoudlnt have been this situation. I am very confused

[MI5]

@abarcpet 

The free annual upgrades stopped when they introduced the custom plan tariffs.

You now choose the duration from 3 months to 3 years yourself.

[abarcpet]

that sounds perfect to me. My problem is, I was totally unawre of that. Very simple process it seems, yet I didnt know.

[gmarkj]

The default option (before you change anything) is now 36 months.
If you didn't notice that then you it may have been an error.
As @MI5 says, they stopped the annual upgrade scheme and allowed people to choose the length of the device plan.