cancel
Showing results for 
Search instead for 
Did you mean: 

changing anniversary date

Anonymous
Not applicable
I have moved to big bundles and would like to change my anniversary date to today. how do i do this? after sending the text to change I received a message informing me that it would not take effect until next week. the whole purpose of me topping up was to change tarriff as i had ran out of credit again!
Message 1 of 9
7,058 Views
8 REPLIES 8

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

The only way you can change it is to call customer service and ask them if they can manually change it for you.

Tariff changes do normally take place on the anniversary date but a polite request has been known to be successful.

Message 2 of 9
7,047 Views

Anonymous
Not applicable
Hi @Anonymous and Welcome to the forum.

All you need to do is speak to the online Live Chat guys via http://www.o2.co.uk/contactus

And they will change your anniversary date.

You will lose any remaining allowances.
Message 3 of 9
7,039 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@jonsie wrote:

The only way you can change it is to call customer service and ask them if they can manually change it for you.

Tariff changes do normally take place on the anniversary date but a polite request has been known to be successful.


When I was on PAYG I did exactly that @jonsie  (In fact for various reasons, I did it three times) Always changed it for me with immediate effect....

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
7,030 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Cleoriff wrote:

@jonsie wrote:

The only way you can change it is to call customer service and ask them if they can manually change it for you.

Tariff changes do normally take place on the anniversary date but a polite request has been known to be successful.


When I was on PAYG I did exactly that @jonsie  (In fact for various reasons, I did it three times) Always changed it for me with immediate effect....


I find it helps to speak to someone and I've had occasion to do it twice. Live chat may well be able to help but would I trust them to actually do it....

 

Message 5 of 9
7,028 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Not sure I would trust them to do anything at the moment if honest...(If the live chat feedback thread is anything to go by) slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 6 of 9
7,026 Views

Anonymous
Not applicable
I personally wouldn't trust Live Chat to make a cuppa let alone sort out account issues.

I would phone every time. Or go into store.
Message 7 of 9
7,018 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
My recent experience of live chat is appalling so I would strongly advise against using them, esp as they could mess up your account completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 9
7,012 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Use Live Chat at your own risk. There should be a warning similar to what they have on cigarette packs. "Starting a Live Chat May Seriously Damage Your Account"

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 9 of 9
6,976 Views