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Anonymous
Posts: 0

Re: change to sim only contract

Damn it, i should have thought of this sooner.

 

so basically o2 have been receiving money for a handset which is already paid off?

 

i better call them today!

 

thanks for the replies!!

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Posts: 106,159
Topics: 554
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Registered: ‎04-04-2012

Re: change to sim only contract

Unfortunately, yes - Get it changed asap Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,692
Topics: 574
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Registered: ‎04-01-2009

Re: change to sim only contract

If you've been paying off a handset that's already paid for then you should be looking at some credit from them.

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Anonymous
Posts: 0

Re: change to sim only contract

Yeah i think so too, i doubt they will agree but worth a try! thanks guys

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Anonymous
Posts: 0

Re: change to sim only contract

I think the OP is confusing refresh with the old style contracts.

If you have a non refresh contract, at the end of your term you will carry on paying the same rates as you were before. Your contract didn't specifically include an element for the handset and an element for airtime. It was a combined cost in one contract.

It is therefore unlikely you will receive any credit back.

If you are happy with your phone you do not need to order a new tariff online. Call CS free on 202 and speak to Customer Retentions and see what deal they can offer. At the very least you should be offered the sim only rate. You may even get a better deal.

You will need a new sim and CS will send you that as part of the same call.
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Anonymous
Posts: 0

Re: change to sim only contract

Ah okay. Surely though with the cost of handset included though the rate would technically reduce after the phone was paid off. i should have called when it was due i totally didnt think.

 

I will call now and enquire about sim only, thank you for the help!

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Anonymous
Posts: 0

Re: change to sim only contract

@Anonymous sadly not. Over the years this has been a money spinner for all mobile operators alike.

Please do come back and let us know your outcome.
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Registered: ‎09-02-2015

Re: change to sim only contract

Hi..still deciding between O2 & giffgaff for a sim only contract. O2 have a good deal which ends on 4th oct, but if i have to give 30 days notice will that make me ineligible for that? x

firewind20-zpskhyyp5fa
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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: change to sim only contract

No need to give notice to upgrade a current tariff. You can just do a running change.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 3,512
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Registered: ‎09-02-2015

Re: change to sim only contract


@MI5 wrote:
No need to give notice to upgrade a current tariff. You can just do a running change.

cool..thanks @MI5 wink x

firewind20-zpskhyyp5fa