change to persoanl details

[Anonymous]

My mobile phone is set up in my girlfriends name.

I am trying to change the bank details and the address as we are now no longer together.

She can confirm thatit is ok to change the details.

i have tried to do so on line, but it will not let me.

Can you tell me what i need to do in order to get these changes made?

many thanks

Jake

[Cleoriff · Accepted solution]

Hi @Anonymous You will need to contact customer services and they will want to speak to your ex girlfriend at the same time http://www.o2.co.uk/contactus

Just remember that if you default on payment your ex will remain liable as the phone remains in her name.

CS may wish you to take out your own contract.....

[MI5]

The only way to change the name (owner) of the account is to cancel the current contract and start a new one in the preferred name.

[Cleoriff]

Thing is Rich the OP only asked about changing the address and bank details. No mention of name change?

[MI5]

You mentioned it.
I was adding to your info.

[Cleoriff]

Thank you

[MI5]

My pleasure, as always