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Anonymous
Posts: 0

change to free data allowance

not happy - 2 months into my contract and o2 have cut my data allowance but still expect me to pay for it for the remainder of my contract, anyone else out there in the same position ? this must be a breach of contract, any ideas ? Smiley Mad :robotmad:
Anonymous
Posts: 0

Re: change to free data allowance

Why have they cut your data allowance and how did you find out?
Anonymous
Posts: 0

Re: change to free data allowance

They just sent me a text saying i no longer got unlimited data, it is now only 500mb per month, which even though it only just changed apprently i have use nearly all this months allowance !
They say it is the same for everyone now.
This must be some sort of breach of cantract
Posts: 16,454
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Registered: ‎13-08-2008

Re: change to free data allowance

All tariffs since 24th june 2010 have had data limits so your 2 month old contract has always been 500mb
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Anonymous
Posts: 0

Re: change to free data allowance

no it was unlimited, they only changed it yesterday
Posts: 16,454
Topics: 297
Kudos: 1,856
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Registered: ‎13-08-2008

Re: change to free data allowance

[ Edited ]
no it was limited if you started a new contract after 24th june check the t&c for your contract. see this o2 press release http://news.o2.co.uk/Press-Releases/O2- ... l-2a3.aspx
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: change to free data allowance

not sure of the exact date I started my contract, but they literally just text me yesterday and told me it was now capped. I thought it was an error of some sort so phoned up and was told it was true.
I was on unlimted, and now they have capped me
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: change to free data allowance

Can you post the exact wording of the text. I would also advise you to find out when you started your new contract.
And also search these forums lots of discussion about the introduction of the caps.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: change to free data allowance

it says 'your unlimted data ends on the date of your next bill which is when your new 500mb a month data allowance starts' This one was sent earlier in the week.
I thought it was sent in error, then I got this one yesterday - 'your new monthly data allowance has now started. to continue using data please switch your phone off and on'
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: change to free data allowance

exact start date of contract required there was a promotion that ran until october that meant you had unlimited until then. You may have just qualified for the promotion but all users on that went straight on to the limited amount either 500 750 or 1gb depending on contract cost.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services