change of tariff wef 1st november 2020

[BMH07]

my tariff/contract expires 30th october 2020. my new contract begins 1st november 2020. you have asked for details of my banking account, but you already have these for my old contract ; why do you  need these again?

                                              Regards Brenda Harrop

[jonsie]

Your direct debit should continue if you have one already set up.

Please remove your mobile number as this is a public community and you may get spammed

Call customer service to clarify

Guide: How to find help & contact O2 

[MI5]

@BMH07 

If you've received a text asking for bank details It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.