change of plan

[Pretty82]

Hello everyone,

I want to change my current phone plan which is pay monthly to pay as you go, unfortunately am unable to speak to the customer service for help any advice on how to go about this  by myself ? 

Will also like to keep my old number is this possible?

Thanks!!

[MI5]

@Pretty82 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Switching your number from Pay Monthly to Pay As You Go

We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.

If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.

[O2Sophie]

Hi @Pretty82,

Unfortunately you do need to talk to someone at o2 customer services. Why are you not able to do this

[Marjo]

Hi @Pretty82 , it's been a few days since you posted about your plans to switch from Pay Monthly to PAYG. I just wanted to check in and see if you managed to get in contact with CS and sort everything out ok in the end?

[Pretty82]

No i've not been able to get any help on this issue it is really frustrating .

[O2Sophie]

Hi, are you able to get into an o2 store? You can do the whole thing there, the advisor will be able to get this all sorted for you, they'll be able to show all the fab big bundles we do on pay and go!

If you can't, then you do need to get through to 202 customer services. when you get through, stay silent for 15 seconds and then when given options, select 2, then 5, then 7 - you will get put through to someone. Tell them you want to move from pay monthly to pay and go and they will be able to assist you. If you want to keep your number, make sure you tell them that and they will take you through the process.

Let me know how you get on.

[O2Sophie]

Hi, @Pretty82 ,

Have you had any success at all?